Privacy and Cookie Policy

At Nice Things by Helena we collect, store and share certain details to help us make the experience of using our site, shop and services as good as they can be. We also use the data we collect to help us make the marketing we show you, on and off the website, relevant to you.

This website is operated by Nice Things by Helena Ltd, and the policies on this page apply to this website only.  We have tried to outline all of the important information around how we use your data on this page, however, if you have any questions or comments about our cookie, security or privacy policy, please contact us.

It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at hello@nicethingsbyhelena.com.

The information we collect about you

We collect information about you when you register with us or place an order for products or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship. Website usage information is collected using cookies.

This means that we may process certain types of personal data about you as follows:

• Identity and contact data may include your first name, last name, username, title, date of birth, email address, gender, postal address, billing address and those of people you ask us to send gifts to.
• Financial Data may include your bank account and payment card details but stored only by our third party payment providers, and not us personally.
• Transaction Data may include details about purchases you have made and their payments.
• Usage Data may include the pages you have visited on our website, your engagement with our marketing emails, your IP address, the link you came from, the type of device you are using, etc.
• Marketing Data may include your email subscription status for our mailing list, data we share/receive about you with/from third party marketing platforms.

How we collect/use your personal information

We collect data about you through a variety of different methods including:

• Direct interactions such as when you place an order, email us, subscribe to our marketing emails, etc.
• Automated collection such as when we collect analytics data, such as identifying you as a Facebook user, tracking your website usage, storing the type of web browser/device you are using, etc.
• Third parties or publicly available sources: We may receive and share personal data about you with/from various third parties and public sources:
• Advertising providers such as Facebook based outside the UK/EU
• Analytics providers, such as Google and Conversific, based outside the UK/EU
• Third party marketing platforms, such as Mailchimp
• Providers of technical, payment and delivery services such as ApplePay and PayPal, based inside and outside the UK/EU, and Shopify based outside the UK/EU

Our use of cookies and similar technology

We use cookies to help us store and share data for the reasons outlined above.

How long will cookies remain on your computer or mobile device

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request the deletion of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, or have any questions about our use of data, cookies and privacy policies, please email us at hello@nicethingsbyhelena.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to contact you to request additional information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.