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Privacy and Cookie Policy

At Nice Things by Helena we collect, store and share certain details to help us make the experience of using our site, shop and services as good as they can be. We also use the data we collect to help us make the marketing we show you, on and off the website, relevant to you.

This website is operated by Nice Things by Helena Ltd, and the policies on this page apply to this website only.  We have tried to outline all of the important information around how we use your data on this page, however, if you have any questions or comments about our cookie, security or privacy policy, please contact us.


It is important that the information we hold about you is accurate and up to date. Please let us know if your personal information changes by emailing us at hello@nicethingsbyhelena.com.

The information we collect about you

We collect information about you when you register with us or place an order for products or services. We also collect information when you complete surveys, provide feedback or supply us with information during the course of our relationship. Website usage information is collected using cookies.

This means that we may process certain types of personal data about you as follows:

  • Identity and contact data may include your first name, last name, username, title, date of birth, email address, gender, postal address, billing address and those of people you ask us to send gifts to.
  • Financial Data may include your bank account and payment card details but stored only by our third party payment providers, and not us personally.
  • Transaction Data may include details about purchases you have made and their payments.
  • Usage Data may include the pages you have visited on our website, your engagement with our marketing emails, your IP address, the link you came from, the type of device you are using, etc.
  • Marketing Data may include your email subscription status for our mailing list, data we share/receive about you with/from third party marketing platforms.

How we collect/use your personal information

We collect data about you through a variety of different methods including:

  • Direct interactions such as when you place an order, email us, subscribe to our marketing emails, etc.
  • Automated collection such as when we collect analytics data, such as identifying you as a Facebook user, tracking your website usage, storing the type of web browser/device you are using, etc.
  • Third parties or publicly available sources: We may receive and share personal data about you with/from various third parties and public sources:
    • Advertising providers such as Facebook based outside the UK/EU
    • Analytics providers, such as Google and Conversific, based outside the UK/EU
    • Third party marketing platforms, such as Mailchimp
    • Providers of technical, payment and delivery services such as ApplePay and PayPal, based inside and outside the UK/EU, and Shopify based outside the UK/EU

Our use of cookies and similar technology

We use cookies to help us store and share data for the reasons outlined above.

Cookies Necessary for the Functioning of nicethingsbyhelena.com and our marketing/tracking activities:

 

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

Cart

Used in connection with shopping cart.

cart_currency

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

cart_ver

Used in connection with shopping cart.

checkout

Used in connection with checkout.

checkout_token

Used in connection with checkout.

cookietest

Used in connection with navigation through a storefront.

master_device_id

Used in connection with merchant login.

previous_checkout_token

Used in connection with checkout.

previous_step

Used in connection with checkout.

remember_me

Used in connection with checkout.

Secret

Used in connection with checkout.

Secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_country

Used in connection with checkout.

_shopify_m

Used for managing customer privacy settings.

_shopify_tm

Used for managing customer privacy settings.

_shopify_tw

Used for managing customer privacy settings.

_storefront_u

Used to facilitate updating customer account information.

_tracking_consent

Tracking preferences.

tracked_start_checkout

Used in connection with checkout.

Reporting and Analytics

Name

Function

_landing_page

Track landing pages.

_orig_referrer

Track landing pages.

_s

Shopify analytics.

_shopify_d

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

When visitors load our website, we may place the following cookies:

Cookies Necessary for the Functioning of the Sites

Name

Function

_Brochure_session

Used in connection with browsing through site.

 Reporting and Analytics

Name

Function

_landing_page

Tracks landing pages.

_orig_referrer

Tracks landing pages.

_s

Shopify analytics.

_shopify_fs

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_uniq

Shopify analytics.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

ab_test_*

Shopify analytics.

cart_sig

Shopify analytics.

ki_r

Shopify analytics.

ki_t

Shopify analytics.

 

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics:

Third Party

Description

Privacy Policy

Alexa Metrics

We use Alexa Metrics to help measure how users interact with our websites.

https://www.alexa.com/help/privacy

GetSiteControl

We use GetSiteControl to show pop-up messages

https://getsitecontrol.com/privacy/

DC Analytics

We use DC Analytics to help measure how users interact with our websites.

https://dcanalytics.dcmn.com/privacy-policy

Google Analytics

We use Google Analytics to help measure how users interact with our websites.

https://policies.google.com/privacy

Hotjar

We use Hotjar to help measure how users interact with our websites.

https://www.hotjar.com/legal/policies/privacy

 

Advertising:

Third Party

Description

Privacy Policy

Facebook Custom Audiences

We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites.

https://www.facebook.com/policy.php

Google

We use Google Ads to deliver targeted advertisements to individuals who visit our websites.

https://policies.google.com/privacy

 

Social Media & Content:

Third Party

Description

Privacy Policy

Facebook Connect

We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform.

https://www.facebook.com/policy.php

Twitter

We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform.

https://twitter.com/en/privacy

Wistia

We use Wistia to display video content.

https://wistia.com/privacy

How long will cookies remain on your computer or mobile device

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request the deletion of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, or have any questions about our use of data, cookies and privacy policies, please email us at hello@nicethingsbyhelena.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to contact you to request additional information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

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